C9TAYA
Log In
Register

FAQs

FAQs

General C9TAYA FAQs:

1. One Account Policy

Promotions are available to members with only one account at C9TAYA. Members living at the same address, using the same phone number, bank account, or IP address are not eligible for the same promotions. To avoid violating IP regulations, limit the use of 3G/4G networks and public internet connections when participating in promotions.

2. Entertainment Purpose

C9TAYA promotions are for entertainment only. C9TAYA reserves the right to change, modify, or terminate promotions or restrict participants without prior notice, based on their Terms and Conditions.

3. Unique Usage

Each member, address, email, phone number, and bank account can participate in a promotion only once. C9TAYA will confiscate bonuses if any customer or group violates this rule.

4. Integrity and Fair Play

C9TAYA does not tolerate dishonest acts or fraud. If detected, C9TAYA reserves the right to lock accounts and confiscate bonuses.

5. Anti-Fraud Team

C9TAYA has a professional team dedicated to investigating any abuse or fraud. If any fraudulent activity is detected, C9TAYA will confiscate related bonuses and may permanently block accounts without notice. Fraud includes but is not limited to:

  • Placing opposite bets (e.g., betting on both Banker and Player in Baccarat).
  • Organized fraud.
  • Betting bonuses on excluded games.
  • Using multiple accounts.
  • Cross-account betting.
  • Abusing odds between betting sites.
  • Redeeming bonuses more than once.

6. Verification Requirements

If verification is required for deposits or withdrawals, members must provide proof of identity, address, phone number, deposit receipts, and betting history. If verification is not completed within 72 hours, bonuses and related winnings may be withdrawn.

7. Qualified Betting

To qualify for sports betting bonuses, bets must meet minimum odds requirements: European 1.5, Hong Kong 0.5, Malaysia 0.5, Indonesia -2.0. Excluded bets (void bets, opposite bets) do not count towards bonus revenue. Slot games, table games, video poker, and live games are excluded from wagering revenue. To withdraw winnings from jackpots won with bonuses, complete all rounds and wagering requirements.

8. Single Promotion Participation

Each promotion cannot be combined with other promotions (including Weekly Repayment) unless specified.

9. Matching Personal Information

Member personal information must match the information on their bank account. Any discrepancies may result in permanent account closure. C9TAYA ensures the privacy and security of personal information.

10. Non-Transferable Bonuses

All bonuses and winnings are non-transferable to other member accounts.

11. Promotion Registration and Revenue Calculation

Betting revenue is calculated from the time a member successfully deposits and registers for a promotion.

12. Withdrawal Restrictions

Members cannot withdraw funds if:

  • Wagering requirements are incomplete.
  • The bonus has not been added to the account.
  • The promotion conditions are not fully met.

13. Dispute Resolution

In case of disputes, the final decision belongs to C9TAYA. However, C9TAYA strives to handle disputes in the best interests of both parties.

14. Agreement to Terms

By participating in C9TAYA promotions, members agree to all the above terms. Members may not harm C9TAYA, its representatives, affiliates, employees, or agents.

15. Right to Modify

C9TAYA reserves the right to cancel or modify any promotion without prior notice.

16. Final Decisions

C9TAYA reserves the right to make final decisions in any situation.

17. Illegal Betting

If C9TAYA detects illegal betting, it will cancel the member’s promotion rights.

Common Questions

Q1: What are the strengths of C9TAYA?

Please refer to our “About Us” page for detailed information.

Q2: Is C9TAYA safe to play?

Yes, C9TAYA is completely safe. We protect your personal information and ensure transaction security. Your data will not be disclosed to any businesses.

Q3: Is online betting legit?

Online betting legality varies by country. Ensure you comply with local laws. Consult local legal advisors for clarification. C9TAYA is not liable for customers violating local laws.

Q4: Are there age restrictions for playing at C9TAYA?

Yes, players must be 18 years or older.

Q5: Is it mandatory to enter my real name in my account?

Yes, for security reasons, the registered name must match the bank account name.

Q6: What should I do if I forgot my password?

Contact customer service to reissue your password.

Q7: What if I’m stuck in a game?

Live games require high internet speed. If experiencing issues, check your internet speed at Fast.com. Ensure your speed is above 2MBPS for optimal performance.

Q8: How do I change my password?

Access “My Account” in the Member Center to change your password.

By following these guidelines and understanding the terms, you can enjoy a safe and exciting gaming experience with C9TAYA. Happy gaming!